Zoho is a Saas editor of many business solutions for SME. If you are a customer of such services, your data is hosted within their cloud infrastructure. All major players in this industry (Salesforce, Amazon, Microsoft…) reported this year interruption of services and Zoho suffered a 3 hour outage last week. Main questions you have are:
- what can you I do in case of service interruption?
- is my data safe?
First, if you experience slow response from your favorite Zoho service, you can check from the following status page if there is an incident: http://status.zoho.com/
In case of major issue, the Saas company has put in place read only sites. From these pages, you will be able to have access to all your data in the application: if you want to get the customer address from the CRM for your incoming meeting, if you need to get the outstanding invoice report your forget to send yesterday to your manager… The constraint from these read only sites is that you will not be able to create, modify or delete records.
Please find below the links:
- Zoho CRM: https://crm-ro.zoho.com/crm/
- Zoho Mail: https://mail-ro.zoho.com/
- Zoho Invoice: https://invoice-ro.zoho.com/
- Zoho Books : https://books-ro.zoho.com
- Zoho Creator: https://creator-ro.zoho.com
- Zoho Support: https://support-ro.zoho.com
- Zoho Campaigns: https://campaigns-ro.zoho.com
- Zoho Recruit: https://recruit-ro.zoho.com
Zoho uses two data center facilities from Equinix, a world class leader in this industry: one in California and one in the New York region. These data centers have triple redundancy in their power systems to prevent an abrupt power outage. Data is mirrored from one site to another to avoid any loss.
Issues can always happen but Zoho has taken measures to reduce any risk and let your business be available all the time. As a general rule, we always advise to perform backup of the data you upload in Zoho applications. Many applications allow you to easily export the information in .CSV or .XLS.
